3130004, Effective Technical Communication EBooks (ETC) free pdf file & GTU related effective technical communication syllabus uma joshi technical publisher gtu book pdf download in single click. You can also download free ETC books PDF file and it's GTU related syllabus are also upload in this site.
Syllabus:-
| Sr.no | Topics | Teaching Hours | Module Weightage |
|---|---|---|---|
| 1 | Dynamics of Communication: Definition and process, Kinesics, Proxemics, Paralinguistic features, Importance of Interpersonal and Intercultural, Communication in today’s organizations, | 06 | 20% |
| 2 | Technical Writing: Report writing, Technical proposal , Technical description, Business letters (sales, order, complaint, adjustment, inquiry, recommendation, appreciation, apology, acknowledgement, cover letter), Agenda of meeting, Minutes of meeting Resume writing | 08 | 25% |
| 3 | Technical Communication: Public speaking, Group discussion, Presentation strategies, Interview skills, Negotiation skills, Critical and Creative thinking in communication | 06 | 20% |
| 4 | Ethics in Engineering: Scope of engineering ethics, Accepting and sharing responsibility, Responsible professionals and ethical corporations, Resolving ethical dilemmas, Making moral choices, | 04 | 12% |
| 5 | Etiquettes: Telephone etiquettes, Etiquettes for foreign business trips, Visits of foreign counterparts, Etiquettes for small talks Respecting privacy, Learning to say NO Time management, | 05 | 16% |
| 6 | Self-development and Assessment: Change, Grow, Persist, Prioritize, Read, Learn, Listen, Record, Remember, Asses, Think, Communicate, Relate, Dream. | 03 | 7% |
| Distribution of Theory Marks |
| R Level | U Level | A Level | N Level | E Level | C Level |
| 05 | 05 | 15 | 15 | 15 | 15 |
Legends: R: Remembrance; U: Understanding; A: Application, N: Analyze and E: Evaluate C: Create and above Levels (Revised Bloom’s Taxonomy)
Course
Outcomes:
At the end of the course students will be able to:
| Sr. No. | Course Outcome | Weightage |
|---|---|---|
| 1 | Define and discuss dynamics of Verbal and Non Verbal aspects of Communication | 20% |
| 2 | Write various formal documents of technical and professional communication | 25% |
| 3 | Communicate in diverse formal situations taking place in organizations | 20% |
| 4 | Illustrate and examine the knowledge of ethical aspects of engineering | 12% |
| 5 | Demonstrate and explain social and professional etiquettes | 16% |
| 6 | Plan self-development and practice self-assessment | 7% |
Good communicators are born or made? When we say communication skill, it implies some formal training or efforts to attain the same. Is communication an art or a science, or combination of both? Communication is a form of expression. An infant is a new comer to the world. For about one year, it is not able to speak but, it starts communicating with the mother and others. It has to convey its hunger, likes, dislikes, pleasure, comfort, discomfort, mood, etc. It starts communicating on its own way, by facial expressions, lip movement, glowing eyes, movement of hands and feet. In the absence of ability to speak and knowledge of any language, it conveys its message, sometimes by weeping, smiling or creating typical sounds. Physical appearance is something different but, irrespective of physical appearance, some infants are liked by the people and fondled by all. Some infants are not very much liked by the people. That is the birth of the art of communication.
After one year or so, the child starts learning verbal communication. It is not able to express properly but, still we like to hear it. We enjoy its effort to speak and express. It is more supported by gestures. Mother of the child understands it in a better way. In engineering terms we call it frequency matching and impedance matching. We appreciate and encourage the child. Depending upon environment, some children start talking earlier and some start later. The first language the child learns is the language used in the family, particularly by the mother. It is called the mother tongue. We call it inheritage or culture but, it is more decided by the language used by the family and close relatives. Some near ones teach good things and some near ones teach bad things also.
At the age of five or six years, regular schooling starts. Some of them attend the schools teaching in regional language. Now a days, the trend in educated and well to do families and sometimes for competition and prestige also, the children are put in English medium schools. Some of the schools are really English medium schools and in some socalled English medium schools, even teachers are not familiar or comfortable with English. Any how, the child starts learning alphabets and formally learns regional and or English language. In the street and school ,it meets other children and starts communicating with them in the concerned language. In some families, the communication language at home is different than the medium of instruction at the school. For such children ,it is difficult to cope up at the school. They suffer from inferiority complex. Some children have good adaptability. They can handle both the situations. Then adolescence starts. They come in contact with different people ,at different places and time. They learn many things from the surrounding and by their behavior leave some impression on the others. The natural beauty comes from the skin colour, features and structure of the whole body. People are tempted to see such persons. But, there are some people for whom the God is not so generous in allotting these attributes. Inspite of these natural limitations, some people are attractive, charming, graceful and glamorous. You like to meet them, talk to them, see them, work with them. Here comes communication, communication skill and art of communication.
In a broad sense ,communication also means spread of information or transmission of data. When writing and printing were not known, then also teachers (Gurus) were teaching the disciples orally, and the knowledge was transmitted from generation to generation. Knowledge of “Vedas” and “Puranas” has transmitted over hundred of decades. The shlokas (poetic) version may be more useful in remembering. Later on they started writing on leaves. During the days of Samrat Ashok writing on rocks ,“Shilalekh” conveying good messages became popular and today we have many modes of storing and communicating the information. Telephones (land line and mobile), wired and wireless communication, audio and video communication, storage and transmission of information via computer memory, tapes, CDs, internet, intranet, VOIP, satellite communication are the various options. These modes have changed the pattern of trade, business, education, and medicine too, by telemedicine. But, this communication is different from the personal communication with which we are concerned here.
Language or wards may be involved in communication but, that is not the barrier in communication. It is only useful for verbal communication. But, there are many other modes of communication. Deaf and dumb persons also express themselves fluently. Kathak dancers convey the whole story and message by „Mudras‟. Laurel and Hardy entertained people for decades without speaking a single word. Even for those who can speak, overall communication is not just verbal or oral expression. It is supported by facial expressions and body gestures. Just saying “pleased to meet you” is not sufficient. The pleasure should be apparent on the face. Without expression of regret saying “sorry” has no meaning. If you are welcomed by somebody half heartedly you can notice it. When we are angry, the words are supported by fire balls in the eyes. When we put special efforts by force, the teeth come closer, facial muscles are stretched. When we pray, our face is calm, the eyes may be closed or as calm as pond water. When a mother fondles a child, words are full of love and her hands move affectionately on the body of the child. When the saint blesses or greets the group of disciples, sometimes the hand is raised formally. For the selected disciple the saint (Guru) puts his hand on the head or back of the disciple. It inspires confidence in the mind of the disciple. He feels relief from pain and misery. It is a popular healing technique. When somebody is going to appear for examination or interview or some important assignment, parents and relatives give blessing by words of good wishes and putting hand on head, shoulder or back. It increases the confidence level. Friends also convey best wishes and we are full of confidence and ready for taking the challenge. When a soldier goes to the border the tilak by his wife charges him with bravery to face the enemies. When a young boy and girl meet or just cross, initially they may not have the courage to say any thing. The eyes just cross. The eyes and facial expression can convey different messages from time to time. The message may be to ignore the other person, greet the other person, displeasure to meet, invitation to meet again, expression of fear, expression of being ashamed, there may be change in rhythm of heart also.
Communication is not only language and richness of vocabulary. It is not important what you speak but, how you speak. Communication changes from person to person and from level to level. When a child communicates with the mother, it has no fear. It has a feeling of right. It is taken for granted that what ever it speaks , what ever way it speaks or what ever it demands, it is accepted by the mother, that too, with love. Mother always communicates with the child with love and affection. The image of a father is slightly different. Whether he wishes or not, he has to play his role with more responsibility. Due to this tradition, some times the child hesitates in communicating with the father. There is a lot of difference in communication from a friend to a friend, friend of opposite sex, a student to a teacher, a teacher to a student, a disciple to a Guru, a Guru to a disciple, a colleague to a colleague, a worker to a supervisor, a supervisor to a worker, the staff in a office to a superior, the superior to the staff, the employees to an employer and an employer to the employees, a union leader to the staff and a managing director, the police to the public and the public to the police, the speaker to the audience, an election candidate to the voters, a news reader to the viewers. The point is that the doctor can not prescribe the same medicine to all patients for all ailments. The communication should change from person to person, with level of the persons involved, the time of communication, the objective of communication, mutual objective of the two sides, the authority and the authenticity of the persons and the situation. The communication may be between persons of the same level or different levels. The communication may be from one person to another person. The communication in case of a teacher, a public speaker, a news reader or an actor may be one to n or all. It may be one way communication in distance learning, radio / TV talks or public speech. In class room teaching, when it is interactive, it may be bidirectional. In class room teaching the teacher and in drama the actor is able to see the expressions or response of the audience. In case of radio talk and TV show the speaker is not able to see the response or expression of the audience or viewers. It also affects the effectiveness of the communication.
The importance of Effective Technical Communication is well known in various engineering fields. The book is structured to cover the key aspects of the subject Effective Technical Communication.
The book uses plain. lucid language to explain fundamentals of this subject. The book provides logical method of explaining various complicated concepts and stepwise methods to explain the important topics. Each chapter is well supported with necessary illustrations, practical examples and solved problems. All the chapters in the book are arranged in a proper sequence that permits each topic to build upon earlier studies. All care has been taken to make students comfortable in understanding the basic concepts of the subject.Representative questions have been added at the end of each chapter to help the students in picking important points from that chapter.
The book not only covers the entire scope of the subject but explains the philosophy of the subject. This makes the understanding of this subject more clear and makes it more interesting. The book will be very useful not only to the students but also to the subject teachers. The students have to omit nothing and possibly have to cover nothing more.
I wish to express my profound thanks to all those who helped in making this book a reality Much needed moral support and encouragement is provided on numerous occasions by my whole family. I wish to thank the Publisher and the entire team of Technical Publications who have taken immense pain to get this book in time with quality printing.
Any suggestion for the improvement of the book
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